Level 2 Customer Service Practitioner

Duration: 12 months


Level 2 Certificate in Customer Service Practitioner

Pre-Requisite Requirements

Demonstrate a basic ability with Maths and English.


The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.

Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.

These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. 


The Apprenticeship will typically take a minimum of 12 months to complete. 

What we offer

  • On and off the job training that is tailored to specific job roles and is relevant to the industry
  • One to one support throughout your apprenticeship

What qualifications will I achieve?

You will achieve a Level 2 Certificate in Customer Service Practitioner, and if required you can achieve Level 2 functional skills qualifications in Maths and/or English.

What are the entry requirements?

Demonstrate a basic ability with Maths and English. You will need to be passionate about your chosen industry.

To apply please fill out the application form below.